|Armin Baniaz at the back taking pics with HP for this blog|
1. 5 years ago, when Dato Seri Syed Zainal Abidin Syed Tahir first took office as the Managing Director of PROTON, Malaysian were screaming at PROTON's inferior quality. Cars were delivered to customer with sub-standard quality, there were millions of backlog in warranty claims for defected parts and dealers working time were pre-occupied with customers complain.
|Mohamad Syukor Ibrahim, PROTON Edar Chief Executive |
|CHE AZIZUDDIN Konsortium Logistic Berhad CEO|
Cars from PROTON Tanjung Malim manufacturing plant go through the same processes at CLASS hub located within the plant. Other services provided at the hubs are logistics planning, vehicle storage, stock storage maintenance, washing and fuelling.
TECHNICAL GLITCH). However, the initial critical delivery hick-up did not deter us dealers from giving the best service to our customers. Click PEDA's apology, MEDIA backlash.
4. After 2 months of round-table trouble-shooting meeting between PESB, PEDA& KLB, the system was perfected. PEDA together with KLB team refined the whole process flow and adressed any and all anticipated problem form the implementation. Click on CLASS-SOP.
|Dato Sri Syed Zainal Abidin Syed Tahir, PROTON MD|
6. Dato’ Sri Mohd Nadzmi said with the hubs, PROTON would now be well positioned to become a prominent and relevant global automotive player. “With this, we have the competitive advantage of a fast delivery system and centralized supply chain center. We can proudly say that the centralized hubs give us the cost savings benefits in terms of operations and service charges compared to previously".
“The hubs enable us to strengthen our position in the domestic and global markets by centralizing our operations and services to improve efficiencies of delivery of cars in the best possible condition to customers in the highly competitive marketplace,” he said. (See PROTON News)
|YABhg Tun Dr Mahathir Mohamad, PROTON Advisor|
8. PROTON DEALERS ASSOCIATION MALAYSIA (PEDA) are grateful to all dealers & PROTON buyer for the patience and support extended while we perfected our deliverable.