If you owned a Macbook or any Apple product, the most important thing to do, is to always keep in hand, the Apple Mac Customer Service call Centre Number 1800 803 638 which is a service and support number by professionals who know your computer or devices the best. When I bought my Mac Book in 2010, I also bought the Apple Care Protection Plan which cost me a good RM1,199.00. Heck, if you live on cyber, you should know the troublesome and the cost to have a computer repair, so I thought the plan would save me the bucks and the head + Heart ache.
So when my track pad went lunatic or taken over by a ghost (moved by itself and start clicking everything on the screen), I went berserk!! Short of hammering the Macbook, I called the 1800 803 638 (and I think I was re-routed to an oversea centre) and was first attended by a gentlemen named Terry whom guided me through a list of diagnostic processes which took almost half of the morning and after a series of calls (which was professional and I have no qualm or complain as the guidance was crystal clear) gave me a Case Number and I was asked to visit an authorized dealer having diagnosed the problem as a hardware issue.
